Refund policy

Exchanges

We only replace items if they are defective or damaged. In the event of a problem with the product please email sales@coopershoneybees.uk detailing what issue there is.  We will then determine whether we can offer an exchange of product and to arrange a time for you to bring the item for exchange.  If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange. 

To be eligible for an exchange, your item must be in the same condition that you received it. It must also be in the original packaging. To complete your exchange, we require a receipt or proof of purchase. 

Refunds (if applicable) 
Once your exchange item is received and inspected, we will let you know if we have approved the exchange. If you are approved, then a replacement product will be issued.  If we do not have the item in stock and available for exchange we will instead refund you.  We will process a refund, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@coopershoneybees.uk .